FAQ - FoodShare Greenville

 
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FAQ

  • Each box comes with 10-12 varieties of top-quality fruits and vegetables that are sourced as locally and seasonally as possible. Recipe cards (in English & Spanish) are included with each order to introduce simple and easy ways to use produce in the box. The retail value of each box is $30+.

  • Each box is $5 SNAP/EBT or $20 (credit or debit) or $25 (credit or debit market rate - includes donation to support the program)

  • Fresh Food boxes are available for pick up every other week (twice a month) at our drive-thru pick up site and partner site locations across Greenville County.

  • All boxes must be pre-ordered and pre-paid online through our website by the deadline prior to each pick up. To place an order, choose your payment method. If you are a new customer paying with SNAP/EBT, you will be prompted to create an SNAPOnline account.

  • If you pay with a credit or debit card, there is no limit for how many boxes you can order.

    If you pay with SNAP/EBT, you may order a maximum of two boxes per day.

  • Box pick up is every other week (twice a month) through our partner site locations across Greenville County. Some public partner sites have different pick up days.

    The only site staffed by MVF FoodShare Greenville team is our drive-thru pick up location - Community Works 100 W Antrim Dr Greenville SC 29607. Pick up at this location is Wednesday of distribution week between 11AM and 6PM. We are unable to offer alternative times for pick up outside of our regular distribution time at the drive-thru. Any box not picked up by 6pm on the distribution date are donated.Any box not picked up on distribution date will be donated.

    If you want to pick up at one of our public partner site locations, call or email us before order deadline.

  • Please let us know by 4pm of the order deadline day if you need to cancel your box for the upcoming distribution date.

    Any requests after this point cannot be fulfilled. We cannot offer a refund, as the deadline for canceling orders will have passed.

  • You can send anyone to pick up your box on youe beahlf. Any box not picked up by 6 PM on the pick-up day will be donated.

    We are unable to give refunds or replace with another box at the next pick up because it is already past the order deadline date and the money has already been spent.

  • We source our produce locally whenever possible! Mill Village Farms is currently not large enough to fill our boxes due to our volume of produce required.

  • We do our best to maintain strong quality control procedures. We also know that, given the large scale of our processing, occasionally there may be a bad produce in the box.

    If you receive several bad produce items (over 1/4 the contents of the box), please document it as soon as possible with photos and either text the photo to (888) 366-3485 or email it to foodshare@millcommunity.org.

    Any feedback on produce is welcomed and appreciated!

  • If your box hasn’t been paid for by the order deadline date, we cannot provide you with a box.

    *Note: If your SNAP card has insufficient funds and you choose to pay with card or cash, your box will cost $20 rather than $5.


Need More Information or Have Questions

Call or Text 888-366-3485 (888-FOOD-GVL) | (Open Monday - Friday 9AM-5PM)
Email: foodshare@millcommunity.org

By texting us, you agree to receive text messages at the number provided which may include order reminders, day-of pickup reminders, etc. Standard data and message rates apply. You can inform us at any time to stop receiving text messages.

If you call outside of our hotline hours or we are unable to take your call, please leave us a message and we will get back to you. During our distribution week, our response may be slow. Leave a voicemail or email foodshare@millcommunity.org. We will get back to you as soon as we are able to.




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In addition to countless individuals, organizations, and churches, FoodShare Greenville is gratefully funded by: